At AURYŚL, customer satisfaction is our priority. If your purchase does not meet expectations, you may request a return or exchange under the conditions below.

Eligible for Return or Exchange
✔ Wrong item delivered
✔ Size mismatch (our error)
✔ Manufacturing defect
✔ Damaged product upon delivery
📌 You must notify us within 48 hours of receiving the product.

Not Eligible for Return
✘ Used or worn items
✘ Washed or altered products
✘ Tags or packaging removed
✘ Custom or discounted items

Size Exchange Policy
✔ Exchanges allowed for size issues
✔ Item must be unused and in original condition
✔ Courier charges may apply

Refund Policy
Refunds are applicable if:
✔ item is out of stock
✔ replacement is not possible
✔ approved return cases

Refund Method:
• Mobile banking (bKash/Nagad/Rocket)
• Bank transfer
⏱ Processing time: 3–7 business days

Return Process
1️⃣ Contact us
2️⃣ Provide photos/videos of the issue
3️⃣ Return after approval
4️⃣ After inspection, exchange/refund will be processed